Still stuck? If you're applying for more senior-level roles, highlight your accomplishments as a leader. Accomplishments statement: Improved office efficiency and customer service by overhauling previously haphazard filing system. Most companies have customer service representatives. Promptly responded to around 70 general telephone and email inquiries per day regarding existing business accounts. Customer retention for regular callers was 41% above the company average. In customer service, an achievement might read like “Answer 150 emails a day and reduced monthly customer turnover by 7%” When you apply for a job, every other resume will have virtually the same skills, but the significant job-related accomplishments … Skilled customer service representative with 6+ years of experience. “What is Your Greatest accomplishment” Sample Answer for the Service Industry. Accomplishment statements, on the other hand, can help set your resume apart by explicitly narrating what you’ve achieved in your career. When you're writing your resume, emphasize your interpersonal skills, organizational abilities and experience in the customer service field. It's helpful to compare this year's accomplishments to the goals that you and your supervisor discussed during your previous review, so review your previous performance evaluation. Received 98% favorable customer ratings at Second Level Industries. Notable accomplishments: Helped rewrite the company’s customer service manual, which is now used companywide. Helped train 25 new employees, including in-store policies, services, and register operations. Seeking to use proven service and sales skills to grow customer loyalty for Verizon. In case you're having trouble identifying accomplishments, here are a few tips to include as achievements, if: Your customer service expertise resulted in the increase of sales. If you have prior experience in this field, share your accomplishments. Recognized for being positive, intuitive, and client-centric. Easily apply to jobs with an Indeed Resume. In Summary. Customer Service. For each goal, jot down whether you achieved that goal, when and how. Try asking your supervisor or a colleague to name your top contributions to the team—others may have an easier time recognizing your value than you. If you do not, add relevant successes at work or school. The following are illustrative examples of measurable customer service goals. × For customer service professionals the accomplishments could include contributing to response rates or improving customer satisfaction ratings. When conversing with an irate customer, try these simple tips for good communication: These problems include everything from complaints to simple questions. Delivered an exceptional customer service experience, resolved issues and shared benefits of additional services. 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