With more than 30,000 restaurants in 500+ cities, food delivery or takeout is just a click away. Via Amazon and Uber have ramped up competition … Plus if issues like this do arise, Grubhub still allows for over the phone help vs app/DM help. I love how only 2/10 @Grubhub orders I submit actually get fulfilled. @my_ox_is_broken @Postmates @Postmates_Help Between your experience and @tvjames experience, I’m NOT gonna sign up with Postmates. @cursedcollins Grubhub still appears to be working. @Grubhub, y'all service trash. @Grubhub terrible service and when you call in is even worse. It won’t accept my correct apartment address, so drivers keep delivering to the other building in my complex, which isn’t even the main building.... My freaking Grubhub driver delivered my pho and fried tofu somewhere else and wouldn’t answer the phone so now I am foodless and hangry. GrubHub works all the time. @Uber_Support you guys keep ignoring my actual question and repeating something that I told you have nothing to do with my issue. Getting Paid. Notably, Softbank (OTC:SFTBF), the Japanese conglomerate and venture capital titan, has funded both companies, and was the main funding source of DoorDash's expansion. Second time in a row that @DoorDash completely messed up my order. GrubHub follows through on the hourly earnings guarantee only if you are scheduled during the time you worked and you do not miss accepting a single delivery. @DanielFore Huh. 3. Prop 22. I thought I’d be able to pop a crableg in my mouth this fine Thursday evening but no.. another disappointment??♂️. I guess I will just turn your system off. As competitors like Uber (NYSE:UBER), DoorDash, Postmates, and even Amazon (NASDAQ:AMZN) angle for growth in the industry, food delivery is starting to seem more like ride-sharing, an industry that promises significant growth but is essentially a commodity business. Your customer service page is also below the bar relative to other food delivery services. email@example.com. Sign defense pro act (tech company for distribution of test. Leave a message in the comments. @McStang1986 2/3. Please contact us at firstname.lastname@example.org for any Driver issues. Free online ordering from restaurants near you! @seattlehaze Someone who only knows T-Pain but not AC or GrubHub. Imagine delivering a baconator to MY DOOR with no bacon nor cheese. Though they have formed exclusive partnerships with restaurants in order to create a moat, the essential service remains easily replicated. However, though profits have been down in each of the last two quarters, Grubhub is still guiding for modest full-year EBITDA growth, as it's counting on investments in its infrastructure and other areas to pay off later in the year. Is the @Grubhub app unusable for anyone else? "We're losing money so we're passing the cost on to you, the customers! @guy_drive Thank you for reaching out. #CustomerServiceFail, @sentenenc THE DRIVER DIDN’T ATTEMPT SHIT. How do you rate Grubhub over the past 3 months? IT’S NOT WORKING. It’s saying all restaurants in my area are closed. My driver's response 'you can contact customer service' - No DoorDash, I can contact @Grubhub. #CustomerServiceFail, Guys it's fine everythings fine eefs fine no issues. @c_lphillips I've reset my password many times but still can't log in, and as a guest I have to re-enter my address every time I select "continue" or "check out." Welp guess im going to another service. @Barb_Problems @Grubhub Seems like an issue with the restaurant. Someone gets their server address and floods it with pings until it crashes. Typical problems with app issues and inability to get help from management. Plus if issues like this do arise, Grubhub still allows for over the phone help vs app/DM help. Has the app randomly not sent you a delivery but showed you missed a delivery? I’ll stick with Grubhub… I had an issue once and they cleared it right up (4 days to return to my credit card, they said it would take that long). Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. For instance I was in NY not too long ago ion business and it was snowing outside. @tanikaliko_ ", @JenniferCoppe13 @UberEats It looks like you’re on your own when you have problems with @UberEats Looks like I’ll be using @Grubhub from now on. Don’t purchase their gift cards. @BigTParker Completing Deliveries. Timing, managing and tracking real-time drivers, achieving higher customer satisfaction are the problems that people face regarding food delivery. That compared to 27.6% for DoorDash, now the leader according to that estimate, and 25.2% for Uber Eats. Last Friday Amazon led a $575 million funding round for British food-delivery specialist Deliveroo, which could signal a similar interest in the U.S. market. A rising tide will lift all boats, in other words. @GoatMisanthrope @AskLyft @lyft @Uber @Grubhub No problem. @Primagen64 The worst customer service?????@lyft. @donellacandra This channel of communication is monitored and staffed primarily for customer service situations. I mentioned how if that is the case then they either need to let customers know sooner that there is an issue rather than have them wait nearly two hours before the order is canceled. Adam Elder is a writer in San Diego. Ordered from somewhere else, then the first order randomly showed up on the doorstep 3hrs later. I have gotten this error before but usually seems to go away if I just click around a little Guess I will use @Grubhub. Postmates still doesn't work in parts of nyc! @probgrooving You don’t care about your customers or any customer service . @linahsofi @Instacart Have you had any issue with any other delivery service such as Doordash, Grubhub, or Postmate? Follow me on Twitter to see my latest articles, and for commentary on hot topics in retail and the broad market. It's an emergency...unless you're GrubHub, then it's increased business #doordashdown. I write about consumer goods, the big picture, and whatever else piques my interest. Who is this hurting? I don’t have an extra $30 right now. What will hopefully get a little easier, someday, is figuring out the price we’ll all pay for it. Because with Grubhub: Click, click, food! Doordash drivers upset tonight that their earnings have been disrupted (again) by downtime. How is GrubHub not working, I just want Teriyaki steak from Phoenix ? 24/48 hours to hear back? @DoorDash_Help In the time that you've been having this issue I ordered from GrubHub and got my order and I'm eating right now... consider myself a lost customer. @GoatMisanthrope @AskLyft @lyft @Uber @Grubhub No problem. @NehaNEH64205397 Grubhub still appears to be working. Never an issue. Free online ordering from restaurants near you! @SapphireJaime @DoorDash_Help @MarcosPizza @Grubhub I tried to cancel the DoorDash order but the site was down. Uber is flush with cash following an IPO that brought in $8 billion, and DoorDash is seeking to raise $650-$750 million in its next funding round. © Ookla, LLC. This channel of communication is monitored and staffed primarily for customer service situations. @ ZackYoder2018 @ DoorDash_Help @ MarcosPizza @ Grubhub I refuse to use these after... 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